Top 10 IT Outsourcing Companies

Top 10 IT Outsourcing Companies for Customer Service

Recently, IT Outsourcing has become the most powerful, flexible and low-cost solution for both small and large enterprises in a digital age. A study by PA Consulting Group shows that the vast majority of those enterprises are satisfied with their IT outsourcing companies.

The study further explored the IT outsourcing market in the UK and surveyed more than 800 unique IT outsourcing contracts valued at the rate of £15 billion, which represented almost the three-quarters of the UK market by value.
The study looked at the satisfaction level among IT outsourcing companies and their services. The findings show the majority (86%) of companies are satisfied with the way their outsourced IT services are managed, while about half (44%) mentioned being satisfied and another 12% satisfied.

Despite that, the satisfaction is high; there are considerable differences between the high performers and medium performers. The top 10 high performers include; Tata, Computacenter, Getronics, Cognizant, HP, Infosys, SCCC, NITT Technologies, Atos, and Capgemini.

#1: Tata Consultancy Services (TCS) is a global IT outsourcing company, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. Tata received the highest satisfaction score of 80%.

#2: Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their business. Computacenter achieved a score of 77% of satisfaction.

#3: Getronics is an ICT Services group consisting of the Getronics and Connectis brands and is owned by the AURELIUS Group, a holding company headquartered in Munich, Germany. They obtained the same score of 77%.

#4: Cognizant is a leading IT outsourcing company, business consulting, enterprise applications and business process services. It achieved a score of 74% of satisfaction.

#5: Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. Capgemini ranked fifth with 73% of satisfaction.

#6: HP is one of the world’s largest technology corporations, providing a wide variety of hardware components as well as software. HP comes out 6th with the same score of 73%.

#7: Atos is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Atos ranks 7th in terms of satisfaction with the same score of 73%.

#8: Infosys is an Indian IT outsourcing company that provides business consulting for information technology, software engineering and outsourcing services. Infosys achieved the 8th place with a score of 73%.

#9: NIIT Technologies is a global IT services and software solution provider, like application development management, BPO Services, SAP Solutions, and SAAS. NIIT comes out in 9th place with the same score of 73%.

#10: SCC is Europe’s largest IT outsourcing company, with over 2,500 customers in more than 50 countries. SCC achieved the 10th place with a score of 73%.

It is obvious that the IT outsourcing market will continue to grow significantly over the next several years. The majority of respondents in the research confirms that the will continue to outsource at the same rate or more, the others indicating they will outsource more given that the UK market will have a considerable growth potential.
Given that, smarter and lower IT costs were the main driver for companies planning to outsource. Kosbit, as a top IT outsourcing companies in Southeast Europe, is able to provide IT solutions that deliver smarter, lower IT costs that drive better efficiency and simplifies IT management operations.